Legal Complaints Handler

A fantastic opportunity has arisen for a Complaints Handler who has a real passion for customer service and excellent communication skills join a leading Manchester City Centre law firm. You will be required to demonstrable experience of dealing with client complaints within legal services and will have a professional, calm, and thorough approach.

The firm has a fantastic reputation within the legal industry with a good staff retention and long term progression available.

• Location - Manchester City Centre hybrid working available 1 day a week from home 
• Salary - Competitive depending on experience 
• Experience required - complains handling experience and understanding of the relevant Solicitors Regulation Authority regulations and Legal Ombudsman rules

 Duties include:

• Responding to all client complaints for the firm 
• Acting as the firm’s primary point of contact with the Legal Ombudsman
• Maintaining complaints handling procedures and register of complaints. 
• Analysing data on an ongoing basis, producing quarterly reports. 
• Delivering training on complaints prevention and handling and responds to questions regarding both simple and complex complaint queries
• Advising the marketing team on how to deal with complaints or negative feedback received via social media channels

The firm and benefits:

• Award winning
• Excellent staff retention
• Annual promotions process open to all staff
• 25 days holiday plus office closure over Christmas and New Year
• Companywide sports teams and social event
• Cycle to work scheme
• Gym membership
• Season ticket loan
• Free travel insurance
• Modern and central Manchester City Centre offices

Apply online or contact Gemma Clarke at G2 Legal today.

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