Lead Technician - Industrial Refrigeration

Johnson Controls is a global diversified technology and industrial leader serving customers in over 150 countries.

Our Industrial Refrigeration (IREF) division delivers project solutions, maintenance & service solutions that support our customers manufacturing, cold storage and R&D testing requirements. We are the OEM for SABROE, Frick Compressors & York products with trained engineers located nationally providing project solutions along with planned, preventative & reactive works to our target markets being meat, poultry, food manufacturing, beverage, cold storage, general manufacturing, leisure, pharmaceutical & automotive.

What we offer

• Competitive salary, and overtime paid at premium pay rates.

• Stand by allowance, call outs, travel paid on top of basic salary.

• Service vehicle, Mobile phone, tablet, PPE and any specialist equipment provided.

• 25 days paid holidays plus Bank Holidays

• Holiday Purchase Scheme

• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products.

• Training opportunities with outstanding resources available.

• Career development through various career ladders programs.

• Dedication to safety through our Zero Harm policy.

• Access to business resource groups.

What you will do

You will act as a primary 'on site' customer contact for technical installation and/or service issues.

Your role as a Lead Technician is to maintain positive customer relationships, ensuring pro-active feedback, documentation of the customer's equipment and systems status / work completed.

You may act as on site project leader and provide technical coaching to less experienced service team members as well as coordinate on site work activity for highly complex and multi person jobs. May include overlooking activities of subcontractors.

How you will do it

• Lead diagnosis and repairs systems malfunctions requiring specific technical knowledge and relevant qualifications, as well as an understanding on time and material requirements. Seek clarification and technical support where needed and escalates issues as appropriate.

• Under general supervision, install, start up and commission systems in line with defined regulations, standards and processes.

• Understand relevant technical documents such as electrical schemes, fluid schemes, piping diagrams, psychometric diagrams, etc.

• Communicate with customer upon arrival and before leaving the work site. Meet regularly with customer to become familiar with operating problems and reach full understanding of customer needs.

• Advise and train customer in system operations.

• Document work completed in a clear and concise way and promptly submit service reports.

• Ensure compliance with the Johnson Controls safety culture and adhere to all applicable safety standards, requirements and equipment.

• Ensure compliance with environmental and industry regulations

What we look for

• Relevant qualifications in the specific trade (e.g. BAS/BNS, HVAC, Refrigeration)

• Complex product knowledge and advanced system knowledge within Industrial Refrigeration

• Ammonia certification is essential

• Driving License

• Experience in working with HFC, Ammonia & Co2 systems

• Experience with major manufacturers such as SABROE, Frick, York, Bitzer, Howden

• Experience with DX, pumped, flooded, multistage systems

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