Key Account Sales Coordinator

• £28,000 - £30,000 depending on experience
• London
• Certified B Corporation

We are working with a successful sustainable gift brand who sell their products to leading retailers both here in the UK and globally. They are seeking a Key Account Sales Coordinator to work within their Account Management team, where you will play an integral role supporting their key account retailers and the smooth running of their B2B sales function.

You will be a real people person, with a genuine desire to provide the best possible service to their trade customers. You will work as part of a vibrant sales team, supporting wholesale customers across a wide range of areas from general queries, arranging samples, and support with their orders. This role encompasses a variety of responsibilities and offers great opportunities for development and progression both within the role and the wider business. If you have proactive nature and are looking to join a creative, fun company, get in touch!

Duties as Key Account Sales Coordinator will include:

• Working closely with the wholesale account management team, being a vital contact and support for Key Account customers
• Order management and processing, supporting your account base as needed, ensuring customers are receiving best in class service at all times
• Liaising with internal teams and the warehouse and to ensure the smooth running of orders for your accounts, communicating any delays
• Managing stock effectively for your account base, understanding your customers’ needs, checking forecasts, and maximising any opportunities to increase sales
• Dealing with enquiries from your customer base across multiple platforms - via phone, email, webchat and in person
• Ensuring any customers’ requirements for labelling are communicated and actioned as required
• Resolving any customer queries or problems swiftly and positively
• Support the wider sales team with processing wholesale orders as needed
• Managing any chargebacks, and the subsequent debit / credit notes
• · Issue returns, refunds and replacement orders in an efficient manner

The ideal person will have the following qualities:

• 2+ years’ experience in a similar position, ideally within sales coordination, customer service, or a wholesale business
• Best in class communication skills, both verbally and written
• Excellent Excel skills, experience with ERP systems a benefit
• A can do attitude, happy to support different areas of the business as required
• Numerate and accurate, with a good attention to detail
• Highly organised with the ability to multitask
• Proactive and flexible approach, a friendly demeanour and a team player!