Kent Contact Handler & Dispatcher - Full Time (33 & 37 hours contracts available)

Please only apply on this application link if you are happy to commit to Full Time shift patterns (33 and 37 hour contracts available)

• Location of Role: Maidstone
• Salary: £25,188 rising to £29,073 with experience
• Contract Type: Permanent
• Working Pattern: Mon - Sun
• Weekend/Evening Working: Yes

Your voice could make a difference...
Contact Handlers and Dispatchers play a key role in the front-line response for members of the public.

As a 999/101 Contact Handler and Dispatcher, based at the Force Control Room in Maidstone, you'll help to provide first class service to the people of Kent, answering emergency and non-emergency calls and making decisions to determine the most appropriate response. As a Dispatcher you'll deploy police officers to attend routine incidents or deal with real life emergencies.

Essential Skills required:

• familiar with Microsoft Word, Excel and Outlook
• good listening skills
• effective communication skills
• strong typing skills are required to ensure information is collected with speed and accuracy
• professional telephone manner

Benefits:

• Excellent training and support
• Skills development
• Maximum working of 4 consecutive shifts
• Competitive salary with progression opportunities
• Staff benefits and rewards
• Click here for the Job Description

For more information on the role, please visit our website: Contact handlers | Kent Police

Note for potential candidates - The Kent Police Headquarters site will be sold and all members of staff currently working there will be redeployed to other workplaces and/or required to work in a more agile way. The new proposed location for FCR will be a Police Location located near Junction 5 on the M20, Maidstone. Staff will be redeployed to this location with an aim for this to be completed by June 2023, however this may be subject to change.

Your application is shortlisted on the content provided within the 'reason for application' section. Please ensure you provide as much detail as possible as insufficient information may mean that you do not meet the shortlisting criteria.

For Kent Police staff and Kent Police Officers, please see the internal careers page for guidance and application details.

Depending on your current vetting level and security clearances, you may be required to complete additional vetting information during the recruitment process.

Kent Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Kent Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Please note, we reserve the right to close or extend this position depending on application numbers and the suitability of candidates. Therefore, we would advise you to submit an application as soon as possible.