(Junior with 2 - 3+ years experience) Client Support Technician / IT Support

Our client is an IT and Audio / Video integration Company that designs and deploys complex integrated systems for the private yacht industry. We have a high energy, fast-paced, fun, and collaborative environment and we are looking to add an experienced, qualified individual to our support team.

Position Summary

The Client Support Technician is a member of the client support team that provides 24/7/365 technical support to technical customers worldwide. This role requires technical support experience, technical knowledge, and an ability to engage in remote troubleshooting, maintenance, testing, building, and documenting onboard AV & IT systems.

Essential Duties and Responsibilities

• Assist clients with a wide variety of software and hardware issues
• Work as first point of contact for clients and routing of client helpdesk tickets
• Work as part of the team to carry out Microsoft server management and maintenance tasks
• Work as part of the team to carry out software implementation and system configurations
• Issue management, resolution and escalation per defined procedures
• Carry out upgrades to desktop, server, network, telecom, satellite, and AV systems.
• Generate, edit and maintain site information spreadsheets and user documentation
• Work to improve and maintain documentation on new and existing project installations and procedures
• Attend client sites and assist with on-site project work as needed
• Weekends and time-shifted shifts are expected on a rotating basis.
• Ability to work overtime when required or desired
• Other duties as assigned by your Supervisor
  
  

Required Experience and Skills

• Intermediate Microsoft Office knowledge i.e., Excel, Outlook, Word
• Effective communication skills both verbal and written
• A+ / Network+ level knowledge or appropriate experience
• Helpdesk and general ticket management experience