Junior Technical Support Specialist

Junior Technical Support Specialist (Fully Remote)
Salary: Up to £26,000 per annum, depending on experience
Full-time, Permanent

Well-established software house seeking a Junior Technical Support Specialist with a passion for troubleshooting technical issues and providing top-notch customer support.

Responsibilities:

• Answering product-related customer queries via phone and email.
• Resolving simple technical issues for our customers in a timely manner.
• Prioritizing technical product issues based on severity and impact.
• Collecting contextual and technical information about product issues to facilitate efficient resolution.
• Handing over clear and detailed information to developers regarding bugs and change requests.
• Participating in daily/weekly sprint meetings with the team to discuss progress and plan tasks.

Key Requirements:

• Some experience in customer-facing interaction, demonstrating strong communication and interpersonal skills.
• Familiarity with Web technologies such as HTML, CSS, and JavaScript. (Desirable)
• Some knowledge of C# and the .NET framework. (Desirable)
• Ability to work independently and collaboratively in a remote team environment.
• Strong problem-solving skills and a proactive approach to technical challenges.
• Attention to detail and a commitment to delivering high-quality customer support.

Sound like you? Send your CV now.

Job Type: Full-time, Permanent, Salary: Up to £26,000 per annum, depending on experience