Junior Systems Engineer

Junior Systems Engineer/1st Line Support

Norwich

Salary £22,000 - £26,000

Are you keen to expand your career in IT or have some prior experience in a 1st Line Support role. This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability.

Key Responsibilities

• Answering the phone and logging tickets clearly, concisely and accurately, giving the caller reassurance their query is being dealt with professionally
• Try to resolve as many tickets first time on the phone as possible
• Become proficient in the use of the Company’s ticketing system, to ensure time is logged accurately and as much info as possible is obtained.
• Build great relationships with clients so that they become familiar with and look forward to dealing with you
• Create knowledge articles to assist with future incident resolution
• Working as part of a team to help meet KPI’s and customer satisfaction
• Keep our documentation system up to date

Key Skills:

• Microsoft 365
• Windows Desktops
• Networking
• Wireless
• Router/Firewall configuration
• Backup software administration

For a chance to start to really streamline your skillset to make you a better Engineer, apply now!