Junior Product Analyst

We're now looking for a Junior Product Analyst to join our AJ Bell D2C team in supporting the development and delivery of new functionality / features to the website and apps. Working in the product team they will help create and champion the product vision, strategy and roadmap ensuring it aligns with the company vision, strategy and business goals.

What does the job involve?

The key responsibilities of the role are as follows:

• Ensure new products and changes to the website and mobile apps are in line with business requirements through thorough testing before launch
• Be a product expert by working with impacted teams, including customer facing and marketing teams, to ensure they are supported with upcoming changes
• Champion customer insight by investigating and respond to feedback raised by customers, through a variety of mediums such as surveys and reviews
• Investigate feedback raised by internal business teams
• Responding to mobile app reviews in a timely manner, investigating bugs when required
• Supporting the Product Development Manager managing the backlog of prioritised work, identifying bugs
• Support the Product Development Manager writing small change user stories to improve customer experience
• Ensure all product change is compliant and has been reviewed by Compliance and Technical teams where relevant
• Amending communications sent to customers through automated systems when required
• Working with marketing teams as required supporting content on landing pages and FAQs in line with product development teams
• Supporting and enabling the business to deliver good outcomes for retail customers by helping achieve any regulatory requirements, including consumer duty
• Supporting customer services team on new product launches including producing training guides
• Managing customer facing messages/alerts on the app and web
• Perform other tasks as agreed with Product Development Manager or Senior Product Development Manager

Competence, Knowledge and Skills:

• Educated to degree level or equivalent
• Awareness of financial services products
• Excellent written communication skills
• Problem solving and analytical skills
• Attention to detail
• Team player
• Willingness to learn
• Microsoft Office including Work, Excel, Outlook and Powerpoint
• Experience working in and/or knowledge of the financial services industry (SIPPs, ISAs, Investment accounts) would be advantageous
• Understanding of the software development cycle would be advantageous
• Knowledge of Agile practices would be advantageous

About us:

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have over 503,000 customers using our award-winning platform propositions to manage assets totalling more than £80.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

Headquartered in Manchester with offices in central London and Bristol, we now have over 1200 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for five consecutive years.

There are opportunities for growth and professional development for employees wanting to progress within their career including induction training and our study support scheme which is part of our benefits package.

What we offer:

• Competitive starting salary
• Generous holiday allowance of 27 days, increasing up to 30 days with service, plus bank holidays
• Holiday buy/sell scheme
• Hybrid working policy
• Casual dress code
• Discretionary bi-annual bonus
• Contributory pension scheme
• Buy as you earn share scheme
• Free shares scheme
• Paid study support for qualifications
• Enhanced maternity/paternity scheme from day one
• Bike loan
• Season ticket loan portal
• Discounted PMI and Dental
• Free gym
• Paid volunteering opportunities
• Free social events and more

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.