Junior IT Technician

Are you a tech-savvy individual with a passion for IT and excellent customer service skills? If so, we want you to join our dynamic and growing IT services company.

As a Junior IT Technician (1st Line Support), you'll be the primary point of contact for our diverse client base. We pride ourselves on delivering top-notch IT support and solutions. After training in South West London (approx. 6 months), you'll have the opportunity to work remotely with occasional on-site visits to client locations within the London area. This role offers the perfect balance of professional development and the flexibility of working from home.

Key Responsibilities:

- Provide friendly and knowledgeable support to clients, answering calls with professionalism

- Create accurate quotes for a wide range of IT products and services to meet client needs

- Deliver first-level technical support by using your expertise and collaborating with the team

- Document incoming support requests to ensure efficient escalation and resolution

- Set up new PCs, laptops, printers, scanners, and other hardware as required

Desired Skills and Experience:

- Excellent customer service orientation with a genuine commitment to outstanding support

- Strong technical aptitude and a passion for continuous learning and growth

- Effective communication skills, both verbal and written, with a professional attitude

- Ability to handle confidential information with discretion and remain calm under pressure

- Familiarity with Microsoft Windows, Office suite, mobile technologies, basic networking, and remote assistance tools (e.g., VNC, LogMeIn) is a plus

Our diverse client base spans various industries, and we take pride in offering comprehensive IT solutions, from end-user application support to complex infrastructure projects. This dynamic environment provides endless opportunities for learning and skill development. Embrace the chance to work on diverse and challenging projects that keep you engaged and constantly expanding your expertise.

If you're ready to embark on an exciting IT support journey, where customer satisfaction and continuous growth are paramount, apply now and take the first step towards a rewarding career with our company.