Junior IT Engineer

Purpose of Role/Job Overview

• An excellent opportunity has arisen for an Junior IT Engineer to join a growing and successful business.
• Supporting a network of 60+ users within a windows server environment, the successful candidate will be responsible for the 1st & 2nd line support and will work in close alignment with all users and the rest of the technical team.
• As well as supporting the users, this role will also include supporting the technical team in Data Centre and network infrastructure operations and management of technical suppliers.
• This is role is a particularly hands-on and will require the successful candidate to always take their initiative whilst being the first point of contact for all IT related tasks. You will take a strategic approach to support and always consider how enhance the IT infrastructure.
• What the ideal candidate will need to succeed
• This role offers excellent opportunities to develop a career within the insurance industry and work towards being the best of breed in the next generation of InsureTech.
• The ideal candidate will have an excellent technical understanding, be able to multitask and prioritise their own workload, as well as the ability to work to tight deadlines and have highly developed organisational skills.
• Rewards for the successful candidate
• The successful candidate will benefit from the support and collaboration of the experienced Infrastructure and Systems Engineers/Managers and the knowledgeable Development & Underwriting Teams.

Tasks and objectives

• Procurement of new IT hardware and software
• Maintaining software licensing
• Ensuring the successful roll out of new hardware and systems
• IT Hardware and Software Asset Management
• Creating and keeping all IT documentation up to date
• Performing Daily/Weekly/Monthly/Quarterly pre-defined system checks
• Creation, Deletion and Management of Users within Active Directory
• Logging and managing all requests and issues in the helpdesk system in a timely fashion
• Ensure the business remains up to date and secure
• Maintaining the security, antivirus system and software licences
• Support all users on the network
• Develop a basic level of insurance knowledge and demonstrate competency by completing DevZone modules
• Maintain effective working relationships with all internal departments
• Maintain an open communication ethos with colleagues and managers
• Attend meetings when required
• Perform a variety of administrative duties as required to assist the Head of Infrastructure