Japanese Language Customer Account Advisor

As a Japanese Language Customer Service Advisor we are looking for positive and confident individuals who can support, advise and assist our customers in a wide range of sports and gaming queries.

As one of the world’s favourite online gambling companies, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries, providing guidance and solutions via Live Chat, email, and phone.

With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays.

We offer a competitive basic salary of £28,330 per annum, upon successful completion of training.

In return, we offer an annual bonus scheme, Company pension and a wide range of other benefits including a day off for your birthday.

This role is eligible for inclusion in the Company’s hybrid working from home policy.

Preferred Skills, Qualifications and Experience:

• Fluent proficiency in verbal and written Japanese communication for a fast-paced environment.
• Clear communication in English, both written and verbal.
• Passionate about exceeding customer expectations and resolving issues efficiently.
• High-level multitasking and handling multiple interactions simultaneously.
• Proven stress resilience and ability to thrive under pressure.
• Independent problem-solving skills and initiative to resolve customer issues proactively.
• Open to feedback and personal development focused.
• Competent computer literacy, including CRM platform experience.
• Experience in a dynamic customer service environment is preferred.

Main Responsibilities

• Providing a positive customer experience and first time resolution when assisting customers with queries.
• Liaising with internal departments in English to resolve our customers’ queries.
• Responding to customers in a timely manner via Live Chat, email and telephone.
• Using internal tools to assist and take ownership of your customer enquiries.
• Investigating issues thoroughly and escalating where necessary.
• Maintaining knowledge of policies, procedures and licensing requirements.
• Promoting safer gambling.

The closing date for applications is 22/05/2024.

To apply send a copy of your CV with covering letter quoting the position reference JLCAA0424RD or click on the link to apply.

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