Italian Speaking Customer Service Representative

Jackson Hogg is currently looking to recruit an Italian Speaking Customer Service Representative to join a global company based in Gateshead.

Hours - 8:00 - 4:00 Monday to Friday

Italian Speaking Customer Service Representative - The Role

• Acts as first-level contact with customers to efficiently manage order receipts and prioritize work to meet strict deadlines
• Process orders using our SAP system in line with our On Time and In Full-service level agreements.
• First-level contact to answer customer queries, provide additional supporting documentation, and resolve issues
• Managing and resolving customer complaints
• Housekeeping and organization.
• Producing customer backorder reports on a weekly basis and backorder control
• Manage invoicing & and credit control procedures.
• Build product/customer knowledge to find additional product solutions for customer needs.
• Transfer orders through to third-party warehouse and logistics distribution teams, record and investigate any discrepancies
• Complete and record all additional documentation as required
• Closely cooperate and foster good relationships with our external sales, technical, manufacturing, and supply teams
• Manage customer accounts.
• Comply with all corporate and site policies and procedures regarding personal conduct and HSE standards
• Complete all mandatory HSE training as required.

Italian Speaking Customer Service Representative - Skills Required

• Good standard of education including Math and English
• Experience in customer service (internal and external).
• Experience in an export business.
• Proficient user of MS Office.
• Knowledge of SAP desirable but not essential
• Fluent Italian & good level of English (verbal and written).
• Excellent communication & interpersonal skills.
• Enjoys a collaborative working environment where supporting colleagues is key.
• Good at building relationships and committed to providing excellent client service.
• Well organized, accurate, and with an eye for detail.