Italian or Spanish speaking Tour Operations Team Leader

FRENCH SELECTION UK
Italian or Spanish speaking Tour Operations Team Leader
Team leader, leadership, Tour operations, tour operator, tours, travel, travel consultant, customer care, client relations, operations, bookings, itineraries, quotes, quotation, administration, suppliers, hotels, events, tourplan, rates, documentation, invoices, Fluent in Italian, Fluent in Spanish, London
Salary: up to £33,000 p.a. (Depending on Experience)
Location: North-West London
Ref: 4172TL

*Full time permanent position - Flexi office hours*
*Hybrid working system - 3 days office / 2 wfh after probation*
*Exciting opportunity to work in the travel and tour industry*

VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 4172TL. Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

The Company:
Our client is a well-established tour operator specialising in creating tours in Great Britain and Ireland

Main duties:
Leading a small team as well as being the main point of contact for clients and suppliers until the end of the tour ensuring the clients have the best experience

The Role:
- Leading and support the Operations team
- First point of contact for any questions or queries
- Creating and preparing itineraries, quotations and costings for groups
- General bookings in tour plan and ensuring groups are placed in hotels
- Requesting services from suppliers as needed
- Admin of group bookings including but not limited to amendments / cancellations / room lists etc
- Ensuring tours run smoothly from start to finish while making certain client requests are processed
- Negotiating rates with suppliers
- Issuing of documentation
- Processing invoices
- Providing 24 hour assistance
- Liaising with internal and external stakeholders / suppliers as necessary
- Creating strong relationships with clients

The candidate:
- Fluent in either Italian or Spanish (Written and spoken) - Essential
- Previous experience in travel / tour operations / DMC necessary
- Shows willingness to learn about destinations relating to tours
- Excellent communication and organisation skills
- Proactive, Dynamic and ability to multi task
- IT literate (MS Office)
- Able to work as part of a team as well as to take initiatives

The Salary: up to £33,000 p.a. (Depending on Experience)

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.