IT Trainer & Application Support Specialist

IT Trainer & Application Support Specialist

About the Company:
My client is a leading provider of bespoke software solutions in Milton Keynes, dedicated to delivering innovative technology solutions to enhance business operations. With a commitment to excellence and client satisfaction, we are seeking a dynamic individual to join our team as an IT Trainer & Application Support Specialist.

Role Overview:
We are looking for a skilled IT Trainer & Application Support Specialist to facilitate training sessions for our clients on our bespoke applications while also providing technical support and assistance. The ideal candidate will have a strong background in IT training, combined with a solid understanding of software applications and excellent communication skills.

Key Responsibilities:
Conduct training sessions for clients on the functionality and usage of our bespoke applications, both in-person and remotely.
Develop training materials, including manuals, presentations, and online resources, to support client learning.
Provide ongoing technical support and assistance to clients, troubleshooting issues related to the applications.
Collaborate with the development team to identify and address common user challenges and suggest improvements to the application interface and functionality.
Maintain up-to-date knowledge of the company's software products and industry trends to deliver effective training and support.
Act as a liaison between clients and internal teams, communicating client feedback and requirements effectively.
Document client interactions, issues, and resolutions in a timely manner to ensure comprehensive support and follow-up.

Requirements:
Proven experience as an IT Trainer or Application Support Engineer, with a focus on software application training.
Familiarity with providing technical support for software applications, preferably in a client-facing capacity.
Strong communication and interpersonal skills, with the ability to convey technical information effectively to users of varying technical backgrounds.
Excellent problem-solving abilities and a proactive approach to identifying and resolving issues.
Ability to work independently and collaboratively within a team-oriented environment.
Experience working with bespoke software applications is desirable but not essential.

Benefits:
Competitive salary package up to £35,000 per annum.
Opportunities for professional development and career advancement.
A collaborative and supportive work environment.
Flexible working arrangements.
Pension scheme and other benefits.

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy.