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IT & Telecoms jobs in Bangor, Gwynedd

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Technical Support Engineer

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posted by:
D & R Business Solutions
A Customer Service technician is required to give technical and admin support to in house systems and external customers. Duties include taking phone calls from customers, logging calls into a database, solving basic faults, liaising with technical engineers, maintaining a customer and a job database, monitoring calls and responses and provide both an admin and technical supporting role to team members. Candidates must have good communicati...

Support Engineer

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posted by:
D & R Business Solutions
Working as part of a team on a shift based rota covering a 24/7 operation. Providing a number of services for the support and management of our clients open server based products. Logging and documenting all incidents received ensuring the correct priority is assigned. Implementing fix actions via standard fix procedures and escalating to 2nd line support or appropriate resolver group in accordance with the problem sectionalisation scripts....
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