IT Technician

The company:

A well-known EduTech company in the North East are searching for an IT Technican to work between local sites on a mixture of project work and technical support. This team is looking for someone who has worked with a mixture of systems and environments and has experience transitioning to a unified domain. You will be working collaboratively with members of different organisations, so communication will be key.

The role:

• Travel between 5 key sites, providing technical support to resolve issues and participate in ongoing projects.
• Conduct basic end-user orientation, covering desktop applications and cloud services as needed.
• Address queries and assistance requests, maintaining and updating records in the helpdesk ticket system.
• Provide support for end-user devices, printers, and associated accounts/data.
• Maintain group policies and perform necessary updates.
• Monitor backup health and resolve issues promptly.
• Ensure device security (AntiVirus, Updates, Firewall) through routine checks.
• Oversee WebFilter/Firewall effectiveness.
• Manage network resources, including patching network ports and basic VLAN
• Manage mobile device health, updates, and application assignments.
• Monitor server health and escalate issues as needed.

Key skills required for the role:

• Excellent communication and customer service
• Experience transitioning servers to a unified domain
• Experience with server replacements and backups
• Ability to work in compliance with GDPR and other legislation
• Good documentation skills
• Windows Server
• Active Directory
• Group Policy
• Basic networking – DNS & DCHP
• Troubleshooting
• Antivirus/Firewalls
• Drivers Licence
• Ability to pass an enhanced  DBS

Benefits include:

• Local Government Pension Scheme
• 32 days annual leave entitlement
• 1 day paid leave for staff wellbeing each year
• Lifestyle Savings – range of discounts from top retail brands
• Discounted gym membership
• 24/7 Employee Assistance Programme and wellbeing portal

Location: You will be travelling between sites situated in Ashington, Bedlington and Wallsend. There is no home working in this role

Permanent/ 37 hours/ Monday – Friday/ Full Time

Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee

You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion