IT Technician - Reading

Posted 24 April by Xact Placements Limited
Easy Apply
£23,000 - £25,000 per annum
Reading , Berkshire
Permanent, full-time

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Posted by Xact Placements Limited

Are you looking for a new exciting opportunity working as an IT Technician to be based in Reading?

Main Duties of the Role

  • Provide 1st line technical support and call logging services
  • Provide technical advisory and diagnostic support service to customers
  • Provide remote network monitoring and management
  • Ensure that all reported technical issues are dealt with efficiently and professionally ensuring that they are recorded accurately and resolved within agreed SLA’s
  • Monitor call queues to ensure that calls are being escalated and resolved swiftly

Your Skills and Experience

  • Excellent communication skills both written and verbal
  • Good working knowledge of Microsoft Desktop Operating Systems and applications
  • Knowledge of Active Directory and Group Policy
  • Understanding of TCP/IP, DNS, DHCP and VLANs

Salary

  • £23,000-£25,000 per annum, depending on experience

Are you looking for a new exciting opportunity working as an IT Technician to be based in Reading?

Main Duties of the Role

  • Provide 1st line technical support and call logging services
  • Provide technical advisory and diagnostic support service to customers
  • Provide remote network monitoring and management
  • Ensure that all reported technical issues are dealt with efficiently and professionally ensuring that they are recorded accurately and resolved within agreed SLA’s
  • Monitor call queues to ensure that calls are being escalated and resolved swiftly

Your Skills and Experience

  • Excellent communication skills both written and verbal
  • Good working knowledge of Microsoft Desktop Operating Systems and applications
  • Knowledge of Active Directory and Group Policy
  • Understanding of TCP/IP, DNS, DHCP and VLANs

Salary

  • £23,000-£25,000 per annum, depending on experience

Reference: 52527169

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