IT Technician Apprentice - Level 3

IT Support Technician

An exciting opportunity has arisen for an IT Support Technician Apprentice to join our client's team.

Our client:

Fast, reliable service for Supermicro Servers, Storage and Edge Computing. Based in High Wycombe, our client was founded in 2010 and have steadily grown to become a thriving, multimillion-pound business.

The role:

Possible start date: 03.06.2024

Monday to Friday - TBC at interview

Total working hours: 35

Our client's busy office currently has an opportunity for a professional individual to fill the role of IT Technician. In this position, the successful applicant will be responsible for working with their integration team to build, test, and manage client orders. They are looking for a well-rounded character who can work well within an office environment and deal with pressure for meeting deadlines. This opportunity is for someone who is looking for a start within the IT industry. This apprenticeship offers an excellent grounding in computer hardware including operating systems, networking, customer support, and computer components.

In addition to this apprenticeship, you will also undertake a number of Intel online training modules to further supplement your learning. This role is mainly office based but may require you to travel with or without another team member to client’s facilities to install, fix, and troubleshoot systems.

Your duties and responsibilities in this role will consist of:

• System integration – build system/s to client’s order spec.
• System Testing – Validating system/s are in working order by means of software testing.
• Installation and setup of operating system, if required.
• Update newly integrated hardware to the latest firmware revisions.
• Configuration of system settings as per client’s instructions.
• Providing telephone and email support for their customers.
• On-site support including installation and troubleshooting of systems.
• Logistics – Arrange shipment labels and packaging.

The training you will receive:

• Level 3 ICT qualification.
• All training is undertaken online, through a combination of self-paced eLearning and live online classes.
• Functional skills in English & Mathematics, if required.

Benefits:

• Performance bonuses
• Paid Overtime
• Reduced cost Gym membership – Free after 2 years of employment
• Free Parking provided – on or off site
• Flexible working hours should circumstance’s change
• Holiday roll over – carry over unused holiday

Prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Qualifications required:

• GCSE or equivalent English (Grade A* - C 9/4) - Essential
• GCSE or equivalent Mathematics (Grade A* - C 9/4) - Essential

Personal Skills required:

• Communication skills
• IT skills
• Attention to detail
• Team working
• Interest in IT
• Excel
• Fast Learner
• Good time Management

The apprenticeship:

Qualification: ICT Level 3

Duration: 18 months