IT Technical Support Analyst

IT Helpdesk Support Analyst 1st/2nd line City of London £35000 immediate start Hybrid working

We are very excited to be recruiting a NEW MEMBER to join the IT Technology Department of this professional firm, 5-minutes walk from Blackfriars/City Thameslink/Cannon Street!Joining the existing team of 11, you will be responsible for providing IT support to around 1600 users throughout various offices to ensure that business operations run smoothly and escalated Client queries are handled efficiently and effectively.

A bit about the firm:

They are an independent member of a Global organisation, one of the largest network in their field in the world.

Their Technical environment:

• 100MB - 1GB Fibre WAN network
• 4G, mobile and Cisco VPN remote working
• Blackberry Work/Microsoft Intune
• M-Files Document Management
• Microsoft 365
• Microsoft Exchange Online
• Microsoft Teams telephony, messaging and conferencing
• Mimecast
• SharePoint 2013 Intranet (Crocus)
• Windows 10/11 Enterprise
• Wide range of industry applications (all SQL DB’s)
• Windows 2016/2019

What’s in it for you?

They are offering a competitive salary of £35,000, 26 days holiday, flexible benefits package, personal and professional development.

They are truly a great bunch - they work hard but they also have some fun when they’re in the office finding time to socialise outside of hours.

A bit about the role:

This is a National role, reporting into a supportive Senior Manager for Technology Support. As an IT Support Analyst, you will be based in their swanky new offices in London and this will also involve some travel to the firm’s regional sites (on a rota basis) for helpdesk, administration and project work.

The standard hours are 9.30 - 5.30 Monday to Friday but the team (again on a rota basis) cover working hours of between 8.00 am and 6.00 pm to ensure that cover is provided for those members of staff that start earlier or finish later.

Initially for probably the first 3 months (probation) you will be expected to work Monday to Friday in the London office. Following this, you will be able to WFH on a rotational basis - the current pattern is three days in the office one week, two days the following and the following 5 days working from home.

Occasionally there will also be a need to work overtime and to be "on call" again on a rota - all of which is paid at overtime rate.

What will you be doing?

• Communicate with internal stakeholders to understand their requirements
• Advising clients on possible solutions
• Diagnosing the source of users’ IT issues
• Escalate complex problems and making users aware of the impact
• Installing and configuring computer hardware and software
• Involvement in projects
• Setting up accounts for new starters
• Planning and undertaking scheduled maintenance upgrades or software deployments

What do you need to be successful?

• Proven experience as an IT Analyst or similar
• In-depth knowledge of hardware and software
• Up-to-date knowledge of IT and software trends
• Strong customer service ethos
• Excellent written and verbal communication skills
• A natural problem solver - ready to go the extra mile
• Engaging personality
• Friendly and polite
• Team player

If you think this role sounds right up your street - hit click and apply now! There is a full job description available to suitable candidates.