IT Systems Support Technician - Warrington

We are looking for an IT Systems Support Technician to join our client, a well-established company in the retail sector. Due to growth within the business, they are now looking for someone to join their dedicated IT Support team of 8 people, reporting to the IT Manager. The role will involve supporting the IT department to provide 1st and 2nd line technical support to end-users, both remotely and in-person.

Ideally we are looking for someone with previous experience in providing 1st line support to users, with a good knowledge of IT systems. Our client is also huge on training, so are able to consider junior candidates with a passion for IT, looking to take a leap into the IT sector!

This is an office-based role based near Warrington, with working hours of Monday - Friday and flexible working hours to suit you, between 8:00am and 5:30pm.

Roles and Responsibilities:

• Provide support of desktop solutions, management of Active Directory, user maintenance process and Microsoft Office products.
• Handle incoming calls and emails via the Service Desk from users in line with agreed SLAs.
• Log and keep records of all issues and queries, troubleshooting issues and escalating to senior members of the team as required.
• Install and configure IT systems and applications where necessary.
• Ensure 'best practice' procedures and processes of systems are followed and adhered to.

Skills / Experience required:

• Ideally a minimum of 1 year of experience in an IT Support role OR a keen interest in IT with experience in a customer-facing or helpdesk role.
• Good analytical and problem-solving skills.
• Ability to troubleshoot / diagnose technical problems and the ability to explain technical terms to non-technical users.
• Knowledge of Office products, Active Directory, Exchange, Citrix and / or Computer Networks.
• Excellent communication skills, clear and confident telephone manner.
• Excellent customer service skills.

In return, our client is offering a holiday allowance of 25 days plus Bank Holidays, company pension contribution, on-site parking, ongoing training / development opportunities and profit shares.

Applications are being considered for this role immediately, so if this role sounds interesting to you, please apply now or contact Charlotte for more information on /

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