IT Suppport Engineer

IT Support Engineer
Blackburn
Up to £32,000 per year
Hours 37.5 per week, office based Monday to Friday, shift work between 7am and 5.30pm

An IT Support Engineer is required for a manufacturing company, based in Blackburn. A salary of up to £32,000 is on offer DOE.

Reporting to the Group Infrastructure and Support Manager, this role will provide 2nd Line IT Support on Desktop and Application services.

Main Responsibilities

• Being the first point of escalation for the 1st Line Support Team
• Working from a Helpdesk System to resolve tickets, ensuring SLA’s and KPIs are met
• Providing enhanced end user desktop support on Desktops, Laptops, IP Phones, Headsets, Monitors, Tills etc
• Analyse diagnose and resolving issues to find permanent fixes
• Create Knowledge Base Articles to increase ticket resolution efficiency
• Produce procedural documentation where required
• Escalating to 3rd Line / Infrastructure Team when appropriate
• Travel to remote sites and overnight stay required when required
• Working on business Infrastructure improvement projects
• Roll Out New Sites and setup hardware / software required
• Perform Desktop testing on new applications being deployed 
• Assisting Infrastructure with Project work where required
• Troubleshooting Server Related Issues as well as Desktop
• Basic Administration of AD, GPO, DHCP, DNS, Office 365, Sophos AV, Cisco Umbrella, VMware
• Administration of imaging technologies

Client
This is a fantastic opportunity to join a great team in a leading manufacturing company, based in Blackburn, where there will be scope to develop your skills and further your career.

Skills Required
The IT Support will ideally have the following experience:

• Extensive knowledge Windows 10+
• Good Understanding of imaging technologies, such as Auto Pilot - migration from WDS to Auto Pilot and bulk applications rollout
• Good Understanding of Networking fundamentals.  Ability to do basic configuration on switches and routers
• Good Understanding of Windows Server 2012- 20129 and all Domain Services (AD, GPO, DHCP, DNS)
• Experience of Administering Exchange Online/ Office 365
• Good Experience of WDS and WSUS, configuration and management.

Location
Blackburn – Office based.

Commute from Preston, Wigan, Liverpool

Hours
Monday to Friday - 37.5 hours per week

Salary / Benefits
Up to £32,000 + benefits

-          Pension
-          25 days annual leave plus bank holidays
-          Flexible working / shift working between 7am and 5.30pm
-          Christmas close down!

To Apply
Please email your CV through Giselle Whitton in strict confidence or call on to discuss the role in more detail.

CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. www.cvscreen.co.uk