IT Support Technician

IT Support Technician

Location: Leeds (Regents Park House, 45 Byron St, Leeds LS2 7QJ) with travel to customer sites as required

Salary: 26K-32K depending on experience and demonstrable technical ability

Hours: Full time (40/week) 9.00-5.00pm, with 1 hr unpaid lunch break)

We offer a wide range of IT support services tailored to our customer needs including general maintenance, broadband, network management etc.

We are looking for someone with proven IT support experience, excellent problem-solving skills and a strong understanding of network technologies to provide both office and field-based IT support to our customers. Support typically includes managing Windows servers, networks, AD and supporting Microsoft 365 services.

Duties include:

• Administer and manage Windows AD and support Microsoft 365 services (including Exchange online, SharePoint Online and Teams and more).
• Provide technical support and guidance to users, resolving issues related to software, hardware, and network systems.
• Perform regular system maintenance, updates, and backups
• Assist in the deployment of new hardware and software
• Monitor system performance, troubleshoot issues

Essential skills

• Proven experience in IT support or a similar role, with a strong emphasis on Windows Active Directory, Group Policies, and Microsoft 365.
• Solid understanding of computer systems, network technologies, and technical troubleshooting techniques.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• A valid driving licence and the willingness to travel to customer sites as needed.

Desirable skills

• Certificate in Microsoft technologies e.g., MCSE, MCSA.
• Experience with cloud services, cybersecurity practices, and network administration

If you feel that your skills and experience match the role profile, please send your cv by return.

INDLS