IT Support Technician

IT SUPPORT TECHNICIAN

Opportunity for an IT Support Technician to join an Alfreton based innovative.

Salary up to £34,000 + fantastic benefits including annual bonus scheme, matched 7% pension, medical cash plan, cycle to work scheme and more!

Apply online or contact /

WHO ARE WE?

A global leader in high-quality commercial flooring and comprehensive flooring solutions, we specialize in Linoleum, Vinyl, Luxury Vinyl Tiles, Flocked Flooring, Carpet Tiles, and Entrance Flooring Systems. Our focus is on providing environmentally friendly, functional, and aesthetically pleasing luxury flooring options.

OUR BENEFITS

Annual bonus scheme

34 days' holiday

Occupational health service

7% matched pension

Medical Cash Plan

Free Parking

Cycle to work scheme

WHAT WILL YOU BE DOING?

Reporting to the UK IT Support & Operations Team Leader, the IT Support Technician is the primary contact for UK IT support, addressing inquiries, problems, and requests from local and remote employees promptly. Responsibilities include providing email, telephone, and remote support to UK/IE users, conducting on-site visits as needed, and ensuring all issues are logged and resolved. The role involves overseeing local site IT projects, managing device implementations and upgrades, and collaborating on telephony migrations to Teams telephony. Operational duties encompass installing and maintaining user devices and software, ensuring compliance, and conducting network maintenance. The technician also handles documentation, backups, and Windows 10 to Windows 11 migrations. Additionally, they test and implement new services, manage day-to-day user requests, and support IT-related site improvement projects at UK sites.

IT SUPPORT TECHNICIAN - ESSENTIAL SKILLS

• Demonstrated experience in IT support, primarily within a Microsoft environment, with strong familiarity with Microsoft Windows 10/11.
• Proficiency in supporting the Microsoft 365 suite, including Office, OneDrive, SharePoint, and Teams, along with expertise in IT security solutions such as Microsoft Defender.
• Fundamental understanding of Active Directory for user and group management, coupled with basic knowledge of VMware.
• Sound grasp of networking equipment and technologies.
• Basic understanding of Azure and cloud technologies.
• Commitment to prioritizing customer satisfaction, delivering high-quality customer service.
• Exceptional interpersonal skills for building effective working relationships and communicating technical concepts across all organizational levels.
• Self-motivated and capable of independent work on tasks and projects, with a proactive approach to learning and adapting to new technologies.

TO BE CONSIDERED…

Please either apply by clicking online or emailing me directly For further information please call me on . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Feel free to follow me on Twitter (X) @SearchableRob or connect with me on LinkedIn by searching 'Rob Elvey'.

KEY SKILLS - AZURE, WINDOWS, IT SUPPORT, MICROSOFT SERVER