IT Support Technician

Our Client is a leading provider of IT-managed services, onsite support, and field engineering within the Education sector with a growing customer portfolio. As a result, they are looking to hire a number of IT Support Technician to assist clients over the phone and in person.

As an IT Support Technician, you will be responsible for maintaining and troubleshooting IT systems and equipment in a school setting. You will form part of the Managed Services Department providing 1st and 2nd line telephone and on-site support services. Your key responsibility is to provide technical support to the IT systems and utilise the Helpdesk System to manage all tickets and requests following these through to resolution.

You will be working in an Innovative Environment with our client looking for candidates who want to contribute to an organisation and structure where you can make an impact, have your voice heard, be ambitious to step up to dynamic challenges, and be accountable for your results.

Responsibilities

• Provide 1st and 2nd line on-site technical support
• Ensure the IT needs of the Customer are met in relation to teaching, learning, and administration
• Provide regular reports to the Service Manager / Virtual Network Manager
• Ensure equipment is installed and ready for use by end-user e.g., PCs, Laptops, Projectors, AV Equipment, Digital Signage, Printers
• Ensure IT-related services and security systems are working, up to date, and ready for use by staff and pupils e.g., applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups
• Troubleshoot, resolve, or escalate on-site issues with all relevant information
• Restore Data, reimage devices, and find missing or updated drivers where required
• Hardware repair and replacement
• Ensure monitoring alerts are investigated and where required logged on the Helpdesk
• Liaise with third-party software and service providers where required
• Respond to all tickets within SLA
• Maintain customer IT records such as Inventory, Password Records, Stock Control, Change Control Records, Active Directory User Accounts, E-mail Account provision, and Door Entry/Signing in System User Records

Skills and Experience

• Worked within an educational environment or a Managed Service Provider (MSP)
• Microsoft Desktop Operating Systems
• Experience in Microsoft Office 365, Azure, and Exchange Online
• Skilled in software, hardware, and network troubleshooting
• Ability to observe proper verbal and written communication
• Experience in iOS device deployment
• Virtualisation Experience - Hyper-V, VMWare

Location: Horndean, Hampshire

Salary: £25,000 - £30,000

Status: Full-Time, Permanent

Benefits: Annual bonus, 23 days holiday, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training and development, and more!

If you are an IT Support Technician with experience working as a 1st and 2nd Line Support, IT Engineer, ICT Technician, Technical Support, Helpdesk Support, or Service Desk, we encourage you to apply for this exciting opportunity.

Do not let this opportunity pass you by it could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.