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IT Support Technician

Posted 3 days ago by Robert Half
Salary icon £30,000 - £35,000 per annum
Location icon Bicester , Oxfordshire

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Robert Half have partnered with an impressive global organisation based in Bicester to recruit a 2nd Line Engineer to join the team. This is an exciting role where you will be the main point of contact for all end-users for their Oxfordshire office, providing 1st and 2nd line suppot and contribute to Group IT projects.

Roles and Responsibilities

  • Assist IT Service Desk Manager on related IT projects including software rollouts, hardware upgrades
  • Support a myriad of systems and hardware for internal and external users
  • Manage user requests through ITSM tool
  • Triage and troubleshoot all queries to resolution
  • Provide routine maintenance

About You

  • Proven experience working as a 2nd Line Engineer
  • Strong technical understanding of hardware deployment, network products, O365 administration, Windows 11 support, Active Directory
  • Experience in MDM solutions - InTune, SCCM, Endpoint Manager
  • Knowledge of network protocols including TCP/IP, DCHP, VoIP, WiFi and DNS
  • Outstanding customer service

On Offer

  • Salary up to £35,000 DOE
  • Hybrid working (3 days in Bicester office, 2 days WFH, occasional travel to London office)
  • 23 days annual leave plus bank holidays
  • Company bonus

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice

Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself

Reference: 52326042

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