IT Support Technician - Engineering

IT Support Technician - MC269022

IT Support Technician required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site.

IT Support Technician Position Overview

Provide 1st line support for users to ensure they can continue with their daily tasks:

- Respond to support requests

- Assist users with application operations

- Resolve 1st line support issues

- Connect with 3rd party service providers

- Assist the with 2nd line support issues

Follow IT processes to help maintain a high quality of service:

- Ensure routine assignments are completed

- Maintain support events and feedback records

- Review process performance

Assist with the implementation and development of IT resources:

- Assist with the physical side of operations

- Be prepared to work outside office hours

Participate and engage with IT team interactions and contribute to the group effort:

- Attend team meetings

- Communicate any ideas or concerns

- Assist with strategic decision making

- Assist with process development

Assist with encouraging a healthy environment for the IT department:

- Keep department areas clean and tidy

- Ensure the IT inventory is organised

- Arrange and complete WEEE collections

IT Support Technician Position Requirements

Experience

- Knowledge of computer, network components and their functions

- Administrative knowledge of Microsoft windows 10 client OS

- Experience of Microsoft office applications

Record of achievement

An IT qualification to demonstrate skillset, minimum requirement: -

- CompTIA IT Fundamentals (ITF+) certification or equivalent

Skills

The successful candidate will have access to various development resources to build on

their current IT skills and experience. In addition, the candidate should demonstrate the

following: -

- Fault finding and problem solving

- Installation\administration of windows operating system and applications

- Proficient with operating Microsoft Office applications

IT Support Technician Position Remuneration

Salary dependent on experience

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.