IT Support Technician Degree Apprentice

Employer description: 
Rite IT Solutions specialise in providing Managed IT Services, Support and Bespoke Application Development to SME’s both locally and nationally from our offices near Stamford. We pride ourselves on the level of skills and professionalism we offer in everything we do.

Overview: 
We have a vacancy for a full time Degree Apprentice - IT Support. 
The role will initially be office-based with the opportunity to progress to a hybrid role after familiarisation. There is a genuine career path to a senior role for the right candidate.

The ideal candidate will have previous experience working in a similar role within a helpdesk environment so good customer facing skills are essential, as is a proactive and can-do attitude to both problem resolution and determining improvements we can offer to our clients. 

Salary: 
£20,000 - £22,000 per annum.

Duties: 

• Provide telephone, remote and onsite support of Windows networks including computers, associated peripherals and standard line of business applications. 
• Deploying and supporting Windows systems including desktop computers and associated peripherals running Windows 10 and Windows 11 in both domain and workgroup networks.
• Extensive use is made of MSP Remote Management tools within the helpdesk (any previous experience of similar systems such as N-Able RMM or similar would be advantageous)

What we are looking for: 
Technical skills and competences: 

• Experience of server hardware and operating systems.
• Microsoft Office and Office 365 suite of applications.
• Security software including Endpoint Protection, Anti-virus and web security.
• Cloud technologies including OneDrive, SharePoint, Exchange.

Additional skills / experience:

• Windows Server 2016, 2019.
• Network services including, DNS, DHCP, File & Print, Active Directory (Managing Devices, Users, Group Policies and Software deployments).
• Virtualisation technologies.
• Network infrastructure including firewalls, routers, switches.
• Office 365 administration of SharePoint and Exchange Online.
• VoIP Telephony including 3CX systems.

Personal skills:

• Good communication skills both orally and written.
• Resourcefulness and a willingness to learn new skills and technologies and ability to work on own initiative.

Beneficial, not essential: [to start]
Full, clean driving license - off-site customer visits may be required

Essential: 
Valid UK Passport/Proof of right to work in UK.

Entry requirements: 

• A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include:
• Two A levels in one or more similar subject.*
• Level 3 apprenticeship in a similar subject.
• International Baccalaureate at Level 3 in a similar subject.
• BTEC Extended Diploma in a similar subject.
• A work experience route (2-3 years) in a similar subject-related role.

*'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc.

Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject.

Working week:
Hours are 9am to 5.30pm, Monday to Friday
Full-time - 37.5hrs

Benefits:

• Company pension
• On-site parking
• Work from home [Hybrid working possible after 1 year service]

Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!