IT Support Technician Apprentice

Employer description: 
Disking was founded in 1987, providing computing equipment & services. We strive for our 5-star rated services & customer success rates. Our new support department has had great success with over 250 customers & businesses using our business support & web services already. 

We have an extremely knowledgeable & welcoming work force with constant expansion & new ideas being taken on to ensure we provide the best services for our customers & ensure our employees enjoy where they work.

Overview:
As we are expanding, we are looking for someone keen and eager to support these & future customers.

We are looking for an aspiring technician, looking to quickly learn the world of IT through a Level 3 Technical Support apprenticeship & hands-on experience. 

Location: Surrey, GU26 6TD

Duties: 
The role will play an important part in the day to day running of our customer infrastructure, all of which includes:

• Manage IT devices via our RMM & security systems
• Taking telephone calls to provide over-the-phone support
• Replying to ticket requests via our RMM
• Monitoring IT infrastructure & services such as servers, both on-premise and cloud-based.
• Undertake training and industry-related courses that benefit the job role

The apprentice will be based at our recently refurbished office in Liphook, Hampshire, and will be equipped with ultrawide displays, ergonomic chairs and standing desks.

What we are looking for: 
Personal qualities:

• Punctual
• Motivated & determined to learn & explore new IT services
• Proactive
• Good communication
• Reliable
• Personable

Beneficial, but not required, previous experience with IT, customer service or retail.

You will need the ability to be able to commute to our Hindhead & Liphook offices
[Transportation to customer sites can be provided however use of own car will be commissioned for] 

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Working week: 

• 37.5 hours a week, Monday - Friday, 9am - 5pm -- with a 30 minute lunch break 

Pay & Benefits:

• The starting salary of £14,000 p.a, will move up progressively as the apprentice progresses.
• Can lead to new roles being taken up including senior IT support engineer which offers better benefits 
• Apprenticeship is a fixed 18-month duration, 15 months being practical 
• Contact based on an 18-month term 
• 4 Day working week with 1 day dedicated to your apprenticeship work 

Data Protection/Privacy Policy:
Candidates may be shared with QA for them to contact. This includes your personal information & CV along with any other data you share with us.
Job Types: Full-time, Apprenticeship

Benefits:

• Employee discount
• On-site parking
• Sick pay
• Store discount

Supplemental pay types:

• Commission pay
• Loyalty bonus
• Performance bonus

Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!