IT Support Technician Apprentice

IT Support Technician Apprentice

Our client is looking to appoint an IT Support Technician Apprentice as soon as possible to work within the IT Department to provide an effective and efficient IT support service to all staff and pupils. The successful applicant will gain a Level 3 Information Communication Technician qualification

Our client:

Is an independent day school providing a liberal education to boys and girls from the age of four to eighteen. Situated in beautiful parkland just ten miles outside Oxford, the school has a strong reputation for providing a rigorous, broad curriculum underpinned by a firm belief in the principles of a liberal education, and a knowledge that all pupils have the capacity for excellence if encouraged to be ambitious and take responsibility for their learning. It is a busy, purposeful school in which positive relations develop and exciting and varied opportunities arise.

The role:

Possible start date: As soon as possible

Monday to Friday (working hours to be agreed between successful candidate and line manager)

Total working hours: 40

What you will do in your working day:

• Monitor the IT Support Mailbox and act as ‘first line support’
• Provide support in building devices for the School’s 1:1 Surface Programme
• Provide technical support as required for those using desk based devices
• Maintain and provide support for the use of audiovisual equipment in the school, including TV screens in classrooms and Surface Docking stations
• Maintain the School’s bank of Exam Laptops and liaise with the Exam’s Officer to ensure their effective deployment
• Provide technical support for external speakers
• Maintain the asset database
• Maintain lanyard stock and print badges
• Maintain toner stock and install
• Liaise with Third Party companies for warranty and support calls

The training you will receive:

• Level 3 ICT qualification
• All training is undertaken online, through a combination of self-paced eLearning and live online classes
• Functional skills in English & maths if required

Things to consider:

Our client has had an apprentice in this role previously and it proved to be a successful experience for all parties, and on qualification the apprentice has been offered a full time role at the school.

Qualifications required:

GCSE or equivalent English (Grade A* - C 9/4) - Desired

GCSE or equivalent Maths (Grade A* - C 9/4) - Desired

Personal Skills required:

• Good communication
• IT
• Attention to detail
• Customer care
• Analytical
• Organisation
• Problem solving
• Patience
• Team working
• Logical thinking

The apprenticeship:

Qualification: ICT Level 3

Duration: 18 months