IT Support Officer (1st/2nd Line Support)

IT Support Officer (1st/2nd Line Support) - Salisbury - £35,000

We are delighted to be collaborating with this business and supporting them with finding their next team member.

Working as part of the IT team, you will be providing 1st and 2nd line support to users for the company’s ERP system and referring problems to either the ERP & IT Manager or product vendor for support.

You will be ensuring that the business ERP system is running efficiently, to be pro-active in error detection and provide support to team members and internal business customers.

Responsibilities/Tasks:-

• Systems Administration and monitoring
• Provide 1st and 2nd line support for all users
• Work with the IT service ensuring availability of services and security across all business applications
• Assist in the development of the business applications, to fit the business processes
• Prepare and carry out testing and validation of changes and upgrades before release
• Research alternative business systems for benchmarking current business systems, and recommend future strategy
• Assist with repair and recovery from hardware or software failures, including communication with impacted parties
• Provide support to end users on business applications and systems

Skills and experience:-

· Existing experience of working in a similar position providing IT support
· Knowledge of an ERP system and it's configuration, peripherals, interface flow
· Knowledge of Reporting Tools
· Knowledge of Microsoft SQL Server
· Knowledge of Windows operating system
· Ability to analyse the business environment and activities and generate new ideas
· Strong communication skills both written and verbal
· Highly focused with a passion for Information Technology

Other information:-

This is a full-time position - 37.5hrs
Salary c35k dependent on experience
Salisbury - office based - some flexibility for a hybrid working pattern once training complete
Free parking
24 days holiday - increasing with service
Free canteen
Company pension
Personal and professional development opportunities
+ many more competitive benefits