IT Support Engineer

IT SUPPORT ENGINEER OPPORTUNITY WITH A LEADING GLOBAL SOFTWARE SOLUTIONS PROVIDER IN STOKE-ON-TRENT.

IT Support Engineer role with experience as an IT Support Engineer or in a similar role.
Attractive benefits package.
Up to £30,000 per annum. Full onsite requirement with shift pattern.

Who you will be working for
Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development, to ensure everyone reaches their full potential to help drive innovation across the brand, as well as offering market leading benefits and investment into employee experience across all departments. Due to continued growth, they are looking for an IT Support Engineer to tend to a variety of technology requirements for company directors and associated individuals. This is a fully on-site requirement, with a mixture of shifts including on-call services.

Benefits

• Excellent company bonus structure based on personal performance
• Company pension scheme
• 25 days holiday + bank holidays + birthday off
• Life assurance
• Development and training opportunities for career progression
• Eye care + free gym membership
• Company events and lunches

IT Support Engineer role
Our client seeks an adept IT Support Engineer to install and configure hardware and software seamlessly. You'll act as an escalation point, collaborating with third-line teams, and ensure support meets targets and standards. Primarily focusing on UK operations, you'll thrive in a dynamic environment, providing backup to external offices. Diverse skills are sought to navigate evolving technology. You'll play a key role in onsite support, covering 07:00 to 22:00 shifts.

Preferred skills and experience

• Experience as an IT Support Engineer.
• Strong interpersonal and customer service skills.
• Analytical and troubleshooting skills.
• Technical ability supporting and maintaining hardware and peripheral devices.
• Experience of using a ticketing system, such as Remedy.
• Experience deploying, imaging, and supporting Windows 10, macOS, CentOS and mobile devices.
• Experience supporting technologies from a diverse product stack including AD, Exchange, Office, Teams, Citrix, Cisco, and VMWare Workstation.

To be considered:
Please apply by clicking online or emailing me directly at . For further information please call me on . By applying for this role, you give express consent for us to process & submit your application to our client in conjunction with this vacancy only.

Key skills: analytical/troubleshooting skills, experience supporting technologies from a diverse product stack including AD, Exchange, Office, IT Support, Software, Hardware, Windows10, MacOS, CentOS, Citrix, Cisco, VMWare.