IT Support Engineer

IT Support Engineer

Position: IT Support Engineer (2nd Line)
Location: Edinburgh, United Kingdom
Salary: £25,000 - £30,000 + Excellent Benefits

A leading solicitors has an exciting new opportunity for a 2nd Line Engineer to join them in Edinburgh, supporting internal users and infrastructure. You will be joining a strong IT deparment with a large budget to invest in tech vendors including Microsoft, VMware, Cisco, and many more.

Your role as an IT Support Engineer will involve assisting users deskside and remotely with issues ranging from hardware, networking and Office 365. You will also have regular opportunties to engage in project work and gain 3rd line infrastructure experience.

What this Position Entails:

• Project work / infrastructure migrations
• Customer onboarding projects
• Customer system upgrades
• IT Security implementation
• Providing remote 2nd Line IT Support
• Ticket assessment, management, and resolution
• Improving efficiency, processes, documentation, and automation
• Providing support as escalation point for 1st line team
• Aiding customer retention and satisfaction

Key Skills:

• Microsoft 365 (inc. Teams, OneDrive, SharePoint)
• Azure
• Windows Server 2016 / 2019 / 2022
• AD, Group Policy
• Exchange and Exchange Online
• Backup and DR
• Networking and IT Security
• Excellent end-user skills

Benefits:

• Vendor certifications fully paid for and study support provided
• Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.)
• 25 Days holiday, increasing with service
• Team socials, lunches, and larger company-wide events
• Staff receive the best and latest hardware, and software, for work/personal use

If you believe this is a great match for you, please apply for much more info.