IT Support Engineer

• Location: Wolverhampton (Role will be office based so you will need to live within a commutable distance, although some remote working will be available in time)
• Job Type: Full-time

Due to continued success and the business continuing to promote from within my market leading Midlands based client have asked me to find a passionate IT Support professional to join their team. This role is ideal for someone with proven commercial IT experience or an associated IT qualification. You will be the backbone of my client, ensuring their computer systems and networks run smoothly and efficiently.

• Monitor and maintain the firm’s computer systems and networks.
• Install and configure computer hardware operating systems and applications.
• Diagnose hardware/software faults and resolve them appropriately.
• Provide technical and application support via the helpdesk, over the phone, or in person.
• Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
• Replace parts as required.
• Support the roll-out of new applications.
• Set up new users’ accounts and profiles and deal with password issues in Active Directory.
• Respond within agreed time limits to call-outs.
• Prioritise and manage multiple open cases simultaneously.
• Establish a good working relationship with customers and other professionals.
• Travel to other offices as required.

• Proven commercial IT experience or an associated IT qualification is desirable.
• Proficiency with Microsoft and practice management applications.
• Full driving licence and own transport, including vehicle insurance for business use.
• Ability to diagnose and resolve technical issues efficiently.
• Excellent troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to prioritise tasks and manage time effectively.

• Agile working policy with the opportunity for occasional remote working.
• Additional Paid Time Off over and above your contract.
• Expensed dental, optical, therapy, and medical cover (subject to internal policy).
• Access to Mental Health First Aid Groups and Menopause Champions.
• Paid maternity, adoption, and paternity leave.
• Regular feedback and employee survey processes.
• Cycle to Work Scheme and Electric Vehicle Lease Scheme.

To apply for this IT User Support position, please submit your updated CV