IT Support Engineer

Job Title: IT Support Engineer

Location: Wimbledon, Putney, Fulham, Clapham, Kingston, Surbiton, New Malden, Weybridge, Raynes Park, Tooting

Salary: upto £38,000 + Benefits + Bonus

** IMMEDIATE INTERVIEWS **

Evolve Recruitment are seeking to recruit a proactive, self-motivated and dilient IT Support/technical Engineer to join an established, dynamic company. The role will be varied and challenging; you will be required to provide comprehensive 1st and 2nd line IT support services, covering the installation, configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained. The role will involved working in beautiful offices Monday - Friday near a mainline station.

Key Responsibilities:

• Provide 1st and 2nd Line technical support and maintenance for IT desktop environment including PCs, laptops, telephony, printing, voicemail, e-mail and audio-visuals.
• Mixture of desk side, remote and "TechBar" support sessions
• Maintain a high degree of customer service for all support queries and adhere to IT service management principles.
• Record, prioritise, track and monitor support requests within the provided service desk tools to the point of closure or, where necessary, escalate to the IT Manager or appropriate external technical support / MSP or third-party vendor.
• Manage 1st line / Triage relationships with external IT support service provider.
• Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation.
• Maintain and monitor IT security across the network: - Sonic Wall firewall and VPN awareness - Endpoint Anti-virus - Sophos Central - Messaging Controls and Filtering - Mimecast - Compliance and End Point Management through Azure - Maintain physical security - security alarms / door entry controls
• Administration of VOIP & Mobile phone systems - Teams Telephony / Avaya IP Office
• Assist in the development and maintenance of systems documentation, providing build notes, system configurations, process documentation self-help guides and a support Knowledge Base
• Maintain and update Asset Registers and / logs on changes to key systems
• User account creation and device setup - joiner / leaver / changes / passwords etc.
• Perform all aspects of Microsoft Windows AD Server and Azure administration.
• Awareness of the IT Disaster Recovery plan

Skills & Experience:

• Sound applied and theoretical knowledge of: Office 365 / Azure AD / Entra Admin
• Intune Administration / MFA controls
• System Builds (Laptop/Workstation/Autopilot)
• Microsoft Operating Systems (Windows 10 and 11) and relevant application systems
• Office 365 Suite / OneDrive / SharePoint
• Sophos Central Antivirus controls
• Mimecast Email Security controls
• Video Conferencing - MS Teams and Zoom
• Android Mobile setup and management
• Mobile MDM device management
• IP based telephony systems
• Asset Register management Solid Networking, TCP/IP & VPN principles
• Strong Cyber Security awareness

Desirable Skills/Knowledge:

• Educated up to degree level or equivalent in computing
• CompTIA / MTA / MCP / MCSA or equivalents
• Supporting Graphics Applications - Autodesk / Adobe / Sketchup etc.
• Dell, Server knowledge
• Windows Server, 2016 / 2019 administration, Local Active Directory
• Microsoft Exchange / Exchange Online
• VMware ESXi, ESX, vSphere 7.x
• Understanding of Backup/Disaster Recovery
• Local and wide area networking and configuration of switch / router / firewall
• Cisco Meraki • 4G/5G Routers / WiFi coverage mapping
• Powershell
• Service Desk / ITSM tools & management • Experience in working with an MSP

Personal Qualities & Skills required

• Proven 1.5 - 3 years experience within a similar role.
• Attention to detail and accuracy
• Excellent problem-solving skills
• Provision of excellent customer service
• Understands the importance of confidentiality and ensure that confidentiality is maintained
• Able to prioritise workload and manage conflicting demands.
• Ability to work independently within guidelines
• Documentation skills
• Training skills
• Ability to analyse data and provide recommendations
• Strong influencer
• Change management (moves and changes) skills
• Eager to learn
• Strong interpersonal and communication skills, both oral and written
• Highly motivated self-starter, able to work on own initiative with minimum supervision
• Patient, calm and customer-oriented approach
• Committed to self-development
• Team player

You are required to be eligible to work in the UK full time without restriction. If you feel you have the relevant skills and experience required for this role, then please apply to Evolve Recruitment, Kingston upon Thames for more information.

Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.