IT Support Engineer

Our client based in Reading, Berkshire is looking for a motivated and passionate IT Support Engineer with good experience of supporting Schools with upholding all IT Hardware and Services across School Sites, as well as well as supporting the school in improving the standard of their ICT provisions.

This role is offered on a full-time basis and you will be subject to an enhanced DBS and safeguarding checks.

Duties

• Supporting communication between your schools and the client, ensuring they are up to date with what services the client can offer and control the accounts of your customers.
• You will join the onsite tech team and report to the Trust IT Manager, you will be responsible for upholding all IT hardware and services across the school sites as well as supporting the school in improving the standard of their ICT provisions and allow them to deliver efficient teaching and learning using ICT solutions.
• Answer to a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware).
• Repair or Installation of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations.
• Settle and manage any technical issues that impact the operation of the school’s function by providing efficient technical solutions.
• Repair or Installation of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations.
• Settle and manage any technical issues that impact the operation of the school’s function by providing efficient technical solutions.

Requirements

• At least 2 years’ experience in working as a previous ICT Technician within the education sector.
• Skilled in upholding the quality of school computer equipment, installing new and existing software across the network, supplying technical support for users and conclude identified technical problems.
• Answer to a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware).
• High level knowledge of common user applications and skilled in using Microsoft Office65.
• Passionate about IT, with a skilled technical background.
• Able to perform well within a team, have high level organisation and communication skills along with a courteous manner with the ability to explain technical issues in simple terms to the clients’ customers.
• Able to work independently and be skilled at problem solving.
• A proactive approach to establishing ways to improve services given by your team.

Salary

• Basic salary between £24,000 and £30,000 depending on experience