IT Support Engineer

Job Title: 1st/2nd Line Engineer - Healthcare Sector

Location: Uxbridge, London

About Us: We are a leading Managed Service Provider (MSP) specializing in delivering IT solutions to the healthcare sector. With a focus on innovation and reliability, we strive to empower healthcare organizations with cutting-edge technology to enhance patient care and streamline operations.

Position Overview: We are seeking a skilled and motivated 1st/2nd Line Engineer to join our dynamic team and provide technical support to our healthcare sector clients. In this role, you will be responsible for resolving IT issues promptly, maintaining systems, and ensuring the smooth operation of our clients' IT infrastructure.

Key Responsibilities:

• Provide first and second-line technical support to clients, resolving IT issues efficiently and effectively.
• Respond to support requests via phone, email, or in person, and escalate issues as necessary to ensure timely resolution.
• Perform system administration tasks such as user account management, software installation, and configuration.
• Troubleshoot hardware, software, and network problems, identifying root causes and implementing solutions.
• Proactively monitor systems and perform routine maintenance to prevent issues and minimize downtime.
• Collaborate with team members and third-party vendors to resolve complex technical issues and optimize system performance.
• Document support activities, solutions, and configurations to maintain accurate records and facilitate knowledge sharing.

Requirements:

• Proven experience working in a similar role, providing technical support within the healthcare sector or a related industry.
• Strong knowledge of Microsoft Windows operating systems and Office 365 applications.
• Familiarity with healthcare-specific software and systems such as Electronic Health Records (EHR) and Picture Archiving and Communication Systems (PACS) is highly desirable.
• Experience with network troubleshooting, including TCP/IP, DNS, DHCP, and VPN technologies.
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues independently.
• Strong communication skills with the ability to interact professionally with clients and colleagues.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.

Why Join Us:

• Opportunity to work with cutting-edge technology and make a positive impact on the healthcare industry.
• Collaborative and supportive work environment with opportunities for professional growth and development.
• Chance to be part of a forward-thinking company dedicated to delivering exceptional IT solutions and services.

Salary - £30,000 - £40,000

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice

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