Second Line Support Engineer MSP

Second Line Support Engineer (MSP) – Birmingham £25,000 to £32,000

We’re partnered with a growing IT Managed Service provider based in Birmingham that is looking to grow their Support team due to growth and further investment. The successful Second Line Support Engineer will join a vibrant and talent team of engineers who operate within a collaborate environment.

As the Second Line Support Engineer, you will be resolving issues with a wide range of customers – this will involve being in the office support remotely and help desk support. This is a great opportunity for someone who is looking for an opportunity to get into a major MSP. The successful candidate would have the opportunity to grow and expand their skills within IT, as well as progress through the business.  

The new hire will need to be familiar with a variety of technology including Office 365, Azure, Active Directory, Intune, PBX, Firewalls, routers, switches etc.

Requirements of the Second Line Support Engineer (MSP):

• Essential experience in a Managed service provider (MSP) or Telecommunications.
• Experience in a 1st or 2nd line capacity.
• Experience with tickets and ticketing system
• Base knowledge of Windows 10/11, Windows Server 2012 -2022, Office 365, SCCM (or similar) Active Directory
• Familiar with Virtualisation - VMWare ESXi 7.0 Veeam Backup & Replication / Hyper- V
• An ability to explain technical problems in a simple way to end users at all levels within the business.
• Strong communication and problem-solving skills.

Second Line Support Engineer (MSP) – Birmingham £25,000 to £32,000

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Dan Freeman, by exploring the VIQU IT Recruitment website.

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

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