IT Support Engineer - GBP 18000

Role: Junior IT Support Engineer
Location: Wolverhampton
Salary: £18,000 - £20,000
Professional Development & Excellent Benefits!
Sector: Managed IT Services

We are looking for an experienced IT Service Desk Analyst to join our IT Solutions team. The successful candidate will be responsible for providing technical support and guidance to our customers, and ensuring that IT related problems are resolved in a timely manner.

Key Responsibilities:

* Provide technical support to customers via phone, email, and live chat.
* Troubleshoot and resolve IT-related problems.
* Monitor and respond to customer inquiries and complaints.
* Maintain customer records and update them as needed.
* Provide feedback and suggestions for improving the customer experience.
* Follow up with customers to ensure their satisfaction with our services.

Required Skills:

* Experience providing 1st Line Support
* Active Directory & Group Policy
* Office 365 - Admin portal
* SharePoint
* Knowledge of Windows Server 2012 & 2016
* Understanding of Hyper V & Citrix
* Networking knowledge - Routers, Switches, WAPs, Firewalls, DNS, DHCP.
* Windows & Mac OS's
* Hardware builds and updates
* Endpoint threat management products
* Excellent written & verbal communication skills

Skills that will make you stand out:

* Azure AD
* MSP experience
* ConnectWise
* CompTIA A+ & Network+
* Microsoft certifications

If the opportunity to gain exposure to new technologies and work within an exciting & technical environment is something of interest to you, please apply for this role ASAP. Please email me on ( thomas . craig @ intechnologygroup . com. )

1st Line Support - 2nd line support - Active Directory - Office 365 - Windows OS - macOS - Hardware - Hyper V - Citrix - Servers - Networking - Security

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.