IT Support Desk Analyst

Job Title: IT Support Engineer

Location: Northampton - 3 days from the office 2 from home

Salary: Up to £25 -28,000 per annum

Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP

Are you an enthusiastic and customer-focused individual with a passion for IT support? We are currently seeking a talented IT Support Engineer to join this dedicated IT MSP in their Northampton offices.

Responsibilities:

- Provide first-line technical support to end-users via phone, email, and ticketing system.

- Troubleshoot and resolve hardware and software issues promptly and efficiently.

- Escalate complex problems to the appropriate teams while ensuring timely resolution.

- Document all support interactions and solutions accurately within the ticketing system.

- Assist with the setup and configuration of user accounts, devices, and software applications.

- Collaborate with other members of the IT team to improve processes and enhance customer satisfaction.

Requirements:

- Previous experience in a similar 1st line support role is preferred but not essential.

- Strong communication and interpersonal skills with a customer-centric approach.

- Basic understanding of ITIL principles and IT service management.

- Proficiency in Microsoft Office applications and familiarity with Windows operating systems.

- Ability to multitask and prioritize workload effectively in a fast-paced environment.

- A proactive attitude towards learning and staying updated with technological advancements.

Benefits:

- Competitive salary up to £28,000 per annum.

- Opportunities for career advancement and professional development.

- Friendly and supportive working environment.

- Pension scheme and other employee benefits.

- Convenient location in Northampton with easy access to public transportation.

If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.