IT Support Coordinator

Posted 18 March by INTEC SELECT LIMITED
Easy Apply
£28,000 - £35,000 per annum
Bromley , Kent
Permanent, full-time

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Posted by INTEC SELECT LIMITED
IT Support Coordinator - £28,000 - £35,000 Basic Salary + 10% Bonus - Hybrid Working - Excellent Benefits - South East London

Overview:
*UK Driving License Required*

A global organisation in the manufacturing field are looking to recruit a IT Support Coordinator on a permanent basis to join their rapidly growing team.

They require a proactive individual to ensure the service is being delivered on time and efficiently.

Role and Responsibilities:
  • Serve as the first point of contact for IT support for users, team members, and 3rd parties.
  • Manage the triage of internal support tickets for the applications team, establishing SLA priorities and assigning them to the relevant internal or external resource.
  • Take ownership of actions for the starter, mover, and leaver process for business applications, including account management and license requirements.
  • Maintain awareness of the IT Applications business continuity plan and provide support in the event of plan activation.
  • Oversee the business applications email inbox and internal support ticketing system, ensuring real-time updates and accurate statistical data.
  • Conduct daily routine checks of business applications and promptly report any issues to internal support.
  • Manage 3rd party support tickets for AD account and laptop setup.
  • Identify opportunities to reduce support tickets through training and collaborate with the IT trainer to address these needs.
  • Handle IT administration tasks, including monthly KPIs, access reviews, and license management.
  • Manage hardware for starters, leavers, and faulty replacements/upgrades, including mobile phones.
Essential Skills and Experience:
  • 2+ Years working in an IT support environment
  • Working knowledge of Microsoft applications
  • Full UK driving license and access to vehicle for occasional travel between local sites
  • Confident communication both written and verbal and comfortable in candidate facing environment.
Package:
  • Hybrid working (3 days in office, 2 days at home) - South East London
  • Generous pension scheme
  • Private healthcare cover
  • Excellent benefits package

Reference: 52334795

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