IT Support Apprentice

Employer description:

Kelvin TOP-SET is an employee-owned, globally recognised leader in providing incident investigation, root cause analysis, and training solutions to industries such as oil and gas, manufacturing, transport, maritime and more. With a commitment to excellence and innovation, we are dedicated to nurturing talent and providing opportunities for growth and development within our organisation.

Overview:

Kelvin TOP-SET is excited to offer a Modern Apprenticeship opportunity for an individual interested in pursuing a career in IT support. You will embark on a comprehensive training program designed to equip you with the skills and knowledge needed to excel in the field of IT support, with a focus on leveraging Office 365 technologies. This position offers hands-on experience, mentorship, and the opportunity to kick-start your career working with a small but mighty team.

Responsibilities:

• Provide first-line technical support to internal users and associates, assisting with hardware, software, and network-related issues
• Learn and apply troubleshooting techniques to diagnose and resolve IT problems efficiently
• Assist in the installation, configuration, and maintenance of desktops, laptops, printers, and other IT equipment
• Collaborate with the IT team to ensure the smooth operation of IT systems and infrastructure
• Gain exposure to Office 365 administration, including email, SharePoint, Teams, and other collaboration tools
• Assist in the development and documentation of IT policies, procedures, and knowledge base articles
• Participate in IT projects and initiatives to enhance systems and processes

Required skills:

• Enthusiasm for technology and IT
• Excellent communication and interpersonal skills
• Eagerness to learn and a proactive approach to problem-solving
• Ability to work effectively both independently and as part of a team
• High school National 5 in English is a minimum

Salary:

£15,000 - £17,000 per annum, depending on experience.

Working hours:

Monday to Friday, 9am until 5pm

Benefits:

• Access to training as required
• Eligibility for company pension
• Cycle to work scheme
• Discounted gym membership
• Smarter spending/lifestyle savings
• Access to support services
• Access to employee loan for travel season tickets
• Partner benefits after qualifying period

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!