IT Support Analyst

IT Support Analyst - Malton - £26,000 to £28,000

Principal IT are working with a business based in Grimsby which have offices across the full of the UK and Europe. They are currently on the lookout for an IT Support Analyst to join them on a permanent basis.

As part of this role you will be responsible for managing and advancing the service and support of end-user service requests and incident. To be successful in this role they are looking for someone who can adapt to a variety of challenges, your responsibilities on within this role will include working alongside the wider support team's.

• Build and maintain relationships with all members of IT to ensure that impact to services and end-user productivity are understood.
• Advance the use of and share your own knowledge to all levels of IT.
• Leverage service desk best practices and process frameworks to drive continual process improvement.
• End users & associated business suppliers and customers.
• All other team members within IT which can affect or aid in improving the services
• 3rd Party support companies

Essential Skills:

• A huge passion for IT and technology.
• Experience in a similar IT support role is essential.
• Excellent knowledge of IT products including Microsoft Windows Server, Virtualisation, Exchange/Office 365,

This role does require you to work on a shift pattern which is a mixture of early and late starts, but the latest you'd finish is 17:30 and earliest is 06:00 - Which is great for missing that rush hour traffic!

How to Apply

If you are interested in hearing more about this IT Support Analyst position or interested in applying for the role please follow the link below or contact Principal IT Directly.