IT Support Analyst

HYBRID WORKING £40-£45K plus bens CROYDON

Based near Croydon, Surrey, our multi site service provider is urgently looking for an experienced Support Analyst on a permanent basis. Based within Group IT in head office, you will provide 3rd Line MS and some Apple products support to the business and the units on an in person and remote basis via the ticketing system. You must be based in the UK and have right to work in place.

This is a great opportunity for an experienced Support Analyst to further your career in an organisation which supports and develops their staff.

Duties include;

• Provide support and troubleshooting for Microsoft systems, modern device management solutions primarily using Endpoint Configuration Manager (SCCM) and Intune.
• Creating and maintaining applications and driver packages
• Provide level 3 support with in-depth knowledge of desktop & application troubleshooting
• Research and develop new technology, latest hardware, tools and scripts to support desktop computing and the end user experience
• Provide support for Windows operating system patching, enterprise class desktop hardware and software such as Windows 10 & 11, Windows Server 2016 - 2022, Remote management, and troubleshooting.
• Provide support for Mobile Device Management (MDM) using tools such as Jamf, Meraki, Intune and Apple Manager.
• Provide support on deploying applications and patches to iOS, MacOS and Android devices.
• IP Telephony migrations and ongoing support.
• Creation and monitoring of compliance reporting.
• Daily management of Microsoft DPM Backups to resolve backup failures, once monthly tape rotation, and restore requests.
• Resolution of web filtering restrictions.
• AD Group policy management and troubleshooting
• First point of contact for 3 rdline service desk ticket resolution

SKills required are;

• Good verbal and written communication and interpersonal skills
• Confidence in dealing with all levels of stakeholders
• A minimum of three years' experience of carrying out a similar client facing role
• Proven track record in working to strict timescales and of working with staff at all levels
• Experience of installation/ troubleshooting of the following:
• Experience of working in an on-site IT based Customer Service
• Knowledge of O365 Click to run packaging and management.
• Knowledge of application and driver packaging - new versions of current apps
• Ability to apply problem solving techniques and get results
• Ability to communicate at all levels
• Strong personal drive and willingness to get things done
• Self-motivated and committed to delivery on time and to a high quality
• Demonstrable experience of balancing priorities and successful delivery of objectives, in a fast paced, constantly changing environment
• Ability to troubleshoot, investigate and resolve technical issues
• Ability to react quickly and effectively to issues and opportunities
• Ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving
• A clear understanding and drive to meet security and compliance standards with a 'securityfirst’ ethos.