IT Support Analyst

Your new company
We are a leading specialist currency and asset manager with circa $99 billion (as at 31 December 2023) in Assets Under Management Equivalent. Our company's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. We have multiple offices globally, including London and Berkshire within the UK, Europe and the United States of America. The relevant team is based in the London office, which is where you will be based.

Your new role
An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging Helpdesk tickets and providing 1st and 2nd line support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Your responsibilities will include:

• Day to Day IT Issues
• Investigate and Troubleshoot Issues
• Desktop Operating System Deployment and Customization
• Configuration and Maintenance of Mobile Devices
• Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra
• Liaison with 3rd Party Vendors
• Meeting Room Setups and Management
• Desk Moves
• Working Out of Hours as Required
• Documentation of Procedures and Systems
• Assist with anything else as and when necessary
• Incident Ownership and Escalation
• Report All Major issues to Head of Technology

What you'll need to succeed

Essential

• Financial Markets: 2yrs minimum
• Working in small teams
• Cloud and On-Premise Technologies

Technical

• Windows Desktop: Windows 10/11
• Windows Server: Server 2016+
• Microsoft Entra
• Microsoft Intune
• Microsoft Office: 2016, 365
• VMWare Horizon: 7.x, 8.x
• Active Directory
• Ability to Prioritise
• Strong Communicator

Below would be great to have but not essential.

• Cloud: Azure
• Database: MS SQL Server, Oracle
• Desktop: Defender, Teams
• Monitoring Tools: Auvik
• Networking: Arista, Brocade, Checkpoint, Cisco
• Project Management Tools: Jira & Confluence
• Scripting: Powershell
• Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare
• Storage: Pure

What you'll get in return

• Competitive salary between £40,000 - £45,000
• Bonus scheme twice a year
• Private Medical care
• More benefits are included. Please enquire to know more.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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