IT Support Analyst

IT Support Analyst, Apple Mac Support, Active Directory, SCCM, Part Remote

IT Support Analyst required to work for a fast growing business based in Central London. It is a part-remote role and the conditions are that you will be present in the office for circa 12 working days per month.

We need someone who is an expert in supporting Microsoft products (Office 365 etc), along with being confident / experienced in support Apple Mac machines. Read on for more details…

Experience required:

• 3+ years of hands-on experience in both user and systems support, or related IT roles.
• Proven experience supporting a multitude of different operating systems and devices (Apple, Microsoft, etc.), as well as remotely located end-users and systems.
• Experience with Apple and Microsoft device management MDM, SCCM) and device security/hardening.
• Experience working with Windows Server tools (Active Directory, Exchange).
• An understanding of hardware (including storage), virtualization, networking concepts (TCP/IP, DNS, DHCP), information security, and enterprise applications.
• Some exposure to virtual desktops (VDI) in a corporate environment an asset.
• Experience supporting Telephony and video conferencing systems (VOIP/PBX).
• A proven track record in providing excellent end-user support to executive-level clients.
• Ability to quickly analyse complex issues and come up with innovative solutions.
• 'Automate everything’ mindset with relevant real-world ITPA experience.
• Ability to balance conflicting concerns such as security, maintainability, and usability.
• Obsession with all thing’s tech, in and out of the office.
• Self-motivated with a strong sense of ownership and urgency to deliver tasks and projects in a timely fashion.
• Autonomous, detail-oriented, highly organized, and quick to adapt to changes.
• Excellent English communication skills, both verbal and written.
• Ability to work outside of typical business hours on occasion.
• Certifications (e.g., ITIL® Foundation, Apple Certified Support
• Professional (ACSP), MCSA, CompTIA A+, etc.) a huge asset

This is a great opportunity and salary is dependent upon experience. Apply now for more details.