IT Support Analyst - 1st / 2nd Line

Are you passionate about providing top-notch IT support in a dynamic environment? Join my clients team at a leading global manufacturer located in Kidlington. We're seeking a talented IT Support Analyst to provide comprehensive support to our end users and ensure the smooth operation of my clients IT infrastructure.

?? Position: IT Support Analyst

?? Location: Kidlington, United Kingdom

?? Salary: Up to £30,000 per annum

Key Responsibilities:

• Deliver exceptional technical support to end users, resolving hardware, software, and network issues promptly and effectively.
• Manage and maintain Microsoft 365 suite, including Exchange Online, SharePoint, and Teams, ensuring optimal performance and user satisfaction.
• Provide support for Windows computer systems and servers, troubleshooting issues and performing system upgrades and maintenance as needed.
• Utilize SCCM (System Center Configuration Manager) for software deployment, updates, and patch management across the organization.
• Collaborate with IT teams and stakeholders to implement and support IT projects, initiatives, and infrastructure improvements.
• Document support activities, solutions, and procedures to maintain accurate records and facilitate knowledge sharing.

Requirements:

• Proven experience in providing IT support to end users in a professional environment.
• Strong proficiency in supporting Microsoft 365 applications and services.
• Expertise in troubleshooting and supporting Windows computer systems and servers.
• Familiarity with SCCM for software deployment and management.
• Excellent communication and interpersonal skills, with the ability to interact effectively with users at all levels of technical expertise.
• Strong problem-solving abilities and a proactive approach to resolving issues.
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

Why Join Us:

Opportunity to work for a global leader in manufacturing with a commitment to innovation and excellence.

Competitive salary and benefits package, including opportunities for career advancement and professional development.

Collaborative and inclusive work environment where your contributions are valued and recognized.

Access to cutting-edge technologies and ongoing training to enhance your skills and expertise.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.