IT Service Desk Technician

Do you have a passion for technology and solving technical challenges Do you have experience working in IT and are looking for an opportunity to progress your skillset If so, this role could be for you!

About Our Client

Our client is expanding their awesome team by offering the position of an IT Service Desk Technician at their rapidly expanding MSP (Managed Services provider) in Melton Mowbray.

The successful candidate will become a valued member of a small but powerful IT team, providing first class IT Support services to a wide variety of customers. They will primarily be tasked with engaging directly with customers and providing technical support both remotely and occasionally on-site, as well as helping to foster client relationships and assisting with project implementation where necessary.

Main responsibilities for the IT Support Technician:

• Provide end user technical support and assistance both remotely and occasionally on-site.
• Configuration and maintenance of PC’s, Printers, Servers, and cabinets/networking equipment.
• Record all activities within a PSA & Ticketing system.
• Assist with implementation and delivery of IT Projects.
• Develop and maintain existing relationships with a handful of clients.
• Keep up to date with the latest vendor technologies and best practices.

The successful candidate for the IT Support Technician role will:

• Have at least 1 years’ experience of professionally supporting desktops and carrying out basic server administration, preferably within a Managed Services IT environment.
• Have a high degree of people skills and technical competence, with a strong learning aptitude and a confident ability to logically diagnose problems and faults.
• Have an excellent work ethic with the ability to manage and prioritise your own working time.
• Be approachable, intelligent, able to remain calm under pressure and have good verbal and written communication skills.
• Possess an enthusiastic ‘can-do’ attitude and be able to independently approach an unfamiliar problem logically, before escalating to other team members with a coherent diagnosis.
• Have a general understanding of Networking & DNS, telephony systems, and website/email hosting.
• Be willing to undertake some out of hours work in maintaining client infrastructure where absolutely required.
• Hold a full UK Driving Licence.

Preferable (but not essential) experience:

• A wide variety of experience resolving and diagnosing Windows 10 issues
• Microsoft 365 administration (Exchange, SharePoint)
• Administering Microsoft Windows Server 2016-2019 as well as basic Active Directory and Group Policy knowledge
• An understanding of TCP/IP networking and related infrastructure.
• Microsoft 365 Cloud Services (Azure AD, Intune)
• Knowledge of VoIP Telephony (SIP Traffic)
• Webhosting technologies (cPanel/WHM, MySQL)
• Linux CLI administration

Why Join

• Competitive Salary: £26,000.00-£32,000.00 per year
• Personal Growth: Vendor-based certified training and progressive development plans.
• Included Private healthcare coverage
• Employer pension contribution
• 28 days annual leave including bank holidays
• +1 extra day of annual leave on/around your birthday
• Discounts and free food options
• Free on-site parking
• Regular team events, from Go-Karting and Escape Rooms to social dinners.

Supplemental Information

Work Schedule: 8:30am-5pm Monday to Friday
Location Requirements: Ability to commute to Melton Mowbray, LE13 0RQ
Education: GCSE or equivalent required
Licence: Full UK Driving Licence required

So, if you think you have what it takes to be involved in a very diverse IT company, where no two days are ever the same, please send your CV – our client looks forward to meeting you!