IT Service Desk Engineer - Holywell

We are working with an established company in the hospitality industry who are seeing impressive yearly growth and now have over 20 sites across the UK. Due to expansion, they are looking for an IT Service Desk Engineer to join their team of 9 others, reporting to the Head of IT.

The role will be based on-site in their headquarters in Holywell, North Wales between Monday and Friday, with 6 days in 12 weeks on-call.

We are looking for someone with strong communication skills and ideally with previous experience in an IT Support role, plus a passion for IT and eagerness to learn would also be extremely beneficial.

The successful candidate will handle IT requests from users over the phone, via email and in person. Also, you will log, handle and escalate tickets using the ticketing systems and support a range of IT systems and applications.

There will be occasional travel (infrequent) to different sites, so a full UK driving licence is essential and there is access to a pool car.

Skills / Experience required:

• Experience in a Service Desk / Helpdesk environment
• Knowledge of Windows Servers and Operating Systems
• Office 365
• Experience in User Accounts and Mailbox creation
• Network administration
• Printer maintenance/
• Full UK driving licence

Interviews are being arranged for this position immediately so if this sounds like your ideal next role, please apply now for consideration!

If you'd like more information about the position, please contact Charlotte Attwood on /

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