IT Service Desk Analyst

Service Desk Analyst

Tired of the daily commute into London?

Struggling to find that perfect work/life balance?

Our client, a global leader in the legal industry, is looking for a Service Desk Analyst to join their team on a fully remote basis.

Position Highlights:

• Enjoy the flexibility of remote work, with monthly office visits for team collaboration.
• Core hours from 7am to 3pm, giving you afternoons free to enjoy the summer months.
• Rotation of on-call weekend coverage and support required, with additional remuneration provided.

Responsibilities:

• Provide 1st line technical support to internal customers
• Provide technical assistance on the Firm’s software including, Microsoft Office 365 Suite, Teams, Adobe, iManage Document Management Software and Windows operating system.
• Resolve complex technical issues promptly to ensure customer satisfaction
• Collaborate with team members and assist as needed

Required Skills:

• 1-3 years’ IT support experience within a legal or professional service environment.
• Excellent problem-solving and troubleshooting skills
• Ability to handle multiple tasks under pressure with attention to detail
• Clear communication skills, both verbal and written
• Working knowledge of ITIL Service Management preferred

Ready to say goodbye to the commute and hello to a fulfilling remote career?

Hit APPLY now!