IT Service Desk Analyst

Are you passionate about providing exceptional IT support?

We are thrilled to present an exclusive opportunity to join a prestigious law firm as an IT Service Desk Analyst

The IT Service Desk Analyst plays a crucial role in delivering exceptional service to colleagues, handling incidents and requests, escalating when necessary. This position involves a mix of 1st and 2nd line activities, within an environment that actively encourages personal development of technical skills and knowledge.

Key Responsibilities:

• Swiftly respond to IT incidents and requests, ensuring seamless operations.
• Log and categorize incidents, maintaining accurate records.
• Aim for a high first-time fix rate, escalating to the Systems Team when needed.
• Contribute to the creation of essential support documentation.
• Proactively identify areas for IT improvement.

Desired Skills and Attributes:

• Prior experience in a similar IT support role, particularly within legal environments.
• Exceptional customer service skills and clear communication abilities.
• Familiarity with incident, request, and problem management.
• Proficiency in Microsoft Office 2016 products.
• Knowledge of legal-based IT applications such as InTapp, BigHand, NetDocuments.

This role is based fully onsite in the Baker Street office with occasional travel to South Quay

Ready for a new challenge?
Hit 'APPLY’ now!